FAQ

Our Products & Curation

What kind of products does ULLA JOHNSON Outlet offer?

We offer a thoughtfully curated selection of timeless design pieces. Our collection includes Signature Prints, artisanal Handbags, Designer Clothing, Jewelry, Shoes, and our special Ulla Johnson x Cabana Home Décor line. Each piece is chosen for its quality, beauty, and ability to contribute to a cohesive, artful wardrobe and home.

How often do new items arrive?

We regularly update our collections. Be sure to visit our New Arrivals and Vacation Edit sections to discover the latest pieces that embody rustic elegance and crafted comfort.

What is “Ulla’s Closet”?

“Ulla’s Closet” is a specially curated section featuring unique, archival, or personally selected pieces that tell a distinct story within the ULLA JOHNSON narrative.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We utilize industry-standard encryption and secure payment gateways to ensure all your transaction details are protected.

Can I modify or cancel my order after placing it?

To ensure we can prepare your order with boutique-level care, we begin processing quickly. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to assist you.

Shipping & Delivery

Where do you ship from?

All orders are carefully prepared and dispatched from our historic studio in Laramie, Wyoming, USA.

What are my shipping options and costs?

Standard Shipping (USD $12.95): Your order is processed in 1-2 business days and shipped via premium couriers (DHL or FedEx). Delivery is typically completed within 10-15 business days after shipment. This is a tracked, expedited service.

Free Standard Shipping: For all orders over USD $50, we offer complimentary shipping via EMS. After the same 1-2 day processing, please allow 15-25 business days for delivery.

Do you ship worldwide?

Yes, we offer global delivery to connect our Wyoming heart with a global community. However, temporary exclusions may apply to some remote regions and select Asian countries. If you have a specific inquiry about your location, please contact our customer care team.

How can I track my order?

Once your order is on its way, you will receive a shipment confirmation email containing your tracking details and a link to monitor its journey to you.

What is your estimated delivery timeline?

Please allow 1-2 business days for order processing, plus the selected shipping transit time (10-15 business days for Standard, 15-25 business days for Free Shipping).

Returns & Exchanges

What is your return policy?

Your complete satisfaction is our priority. If an item does not resonate with your personal narrative, we accept returns within 15 days of you receiving the delivery.

How do I initiate a return?

For detailed instructions on how to start a return, please review our full Returns & Exchanges Policy (link typically found in the website footer). The process is designed to be straightforward and respectful of your time.

Are there any items that cannot be returned?

For hygiene and personalization reasons, certain items like fine jewelry or select final sale pieces may be non-returnable. This will be clearly indicated on the product page at the time of purchase.

Account & Customer Care

How can I contact customer service?

Our dedicated customer care team embodies the personal touch behind our global vision. For any questions regarding delivery, orders, or policies, please feel welcome to contact us at [email protected].

What is your company address?

ULLA JOHNSON Outlet
102 Johnson Street
Laramie, Wyoming, US 82070