At ULLA JOHNSON Outlet, we approach every detail with intention and care—from the design of our artisanal collections to the experience we cultivate for our global community of discerning creatives and thoughtful travelers. We want you to love every piece you bring into your world. If your purchase does not meet your expectations, we are here to assist with a considered and straightforward returns process.

Our Return Policy

We gladly accept returns and exchanges for most full-price items within 15 days of the date you receive your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging.

Please Note: For the integrity of our collections and the safety of our community, certain items cannot be returned or exchanged due to their nature or for hygiene reasons. These include:
  • Swimwear (if the hygiene liner has been removed or altered).
  • Jewelry (for intimate wear and hygiene considerations).
  • Ulla’s Closet items (final sale, as indicated on the product page).
  • Any item marked as “Final Sale” or “Non-Returnable” at the time of purchase.
All other categories—including Designer Clothing, Signature Prints, Handbags, Dresses, Knits & Sweatshirts, and Ulla Johnson x Cabana Home Décor—are eligible for return or exchange if the above conditions are met.

How to Initiate a Return or Exchange

To ensure a seamless process, please follow these steps:

  1. Contact Us Within the 15-Day Window: Send your return or exchange request to our customer care team at [email protected]. Please use the template provided below to ensure we have all necessary information.
  2. Await Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
  3. Package Your Item Securely: Please repackage the item in its original packaging, include all tags, and place it inside a protective shipping box. Enclose a copy of your order confirmation or the RMA form.
  4. Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse.

Return & Exchange Request Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the required details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ULLA JOHNSON Outlet Customer Care, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Date of Receipt: [MM/DD/YYYY] Item(s) for Return/Exchange: – [Product Name, Size, Color, Quantity] Reason for Return/Exchange: [Please briefly state] I confirm that the item(s) are unworn, unwashed, with all original tags and packaging intact. My preferred resolution is: – [ ] Refund to original payment method – [ ] Exchange for: [Product Name, Size, Color] (if available) – [ ] Store credit Shipping Address for Exchange (if different from original): [Full Name] [Street Address] [City, State, Postal Code] [Country] Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refunds & Credits

Once we receive and inspect your returned item, we will process your refund or exchange. Please allow:

  • 1-2 business days for us to inspect and approve your return.
  • 5-10 business days for the refund to be reflected in your original payment method (Visa, MasterCard, JCB, or PayPal). The timing may vary depending on your financial institution.
  • For exchanges, we will ship the new item once the return is approved. Shipping times will follow our standard delivery estimates (10-25 business days depending on your location and selected shipping method).

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

International Returns

As a global brand serving thoughtful travelers worldwide (excluding select remote regions and some Asian countries), we accept international returns. Customers are responsible for any customs duties, taxes, and return shipping costs. Refunds will be issued in USD to the original payment method.

Questions?

Our customer care team embodies the personal touch behind our global vision. We are here to ensure your trust is always maintained. For any questions regarding returns or exchanges, please contact us at [email protected].

Thank you for being part of our community.

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Mailing Address: 102 Johnson Street, Laramie, Wyoming, US 82070