At ULLA JOHNSON Outlet, we approach every detail with intention and care—from the design of our artisanal collections to the experience we cultivate for our global community of discerning creatives and thoughtful travelers. We are committed to ensuring your journey with us, from order to delivery and beyond, is seamless and considered.
Shipping Information
We serve our global community of thoughtful travelers worldwide (excluding select remote regions and some Asian countries). Every order is prepared with care in our studio.
Order Processing
Please allow 1-2 business days for us to process and carefully prepare your order for shipment.
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery within 10-15 business days after shipment.
- A flat fee of $12.95 applies to all orders.
- Free Shipping: Shipped via EMS.
- Delivery within 15-25 business days after shipment.
- Available on all orders over $50.
Delivery times are estimates and may vary depending on your location and customs processing. You will receive a tracking notification once your order is on its way.
Our Return & Exchange Policy
We want you to love every piece you bring into your world. If your purchase does not meet your expectations, we are here to assist with a considered and straightforward returns process.
Policy Overview
We gladly accept returns and exchanges for most full-price items within 15 days of the date you receive your order.
To be eligible, items must be:
- Unworn, unwashed, and in original condition.
- With all tags attached and in the original packaging.
Important Notes on Non-Returnable Items
For the integrity of our collections and the safety of our community, the following items cannot be returned or exchanged:
- Swimwear if the hygiene liner has been removed or altered.
- Jewelry (for intimate wear and hygiene considerations).
- Ulla’s Closet items (these are final sale, as indicated on the product page).
- Any item marked as “Final Sale” or “Non-Returnable” at the time of purchase.
All other categories—including Designer Clothing, Signature Prints, Handbags, Dresses, Knits & Sweatshirts, and Ulla Johnson x Cabana Home Décor—are eligible for return or exchange if the conditions above are met.
How to Initiate a Return or Exchange
To ensure a seamless process, please follow these steps:
- Contact Us Within the 15-Day Window: Send your return or exchange request to our customer care team at [email protected]. Please use the template provided below to ensure we have all necessary information.
- Await Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
- Package Your Item Securely: Please repackage the item in its original packaging, include all tags, and place it inside a protective shipping box. Enclose a copy of your order confirmation or the RMA form.
- Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse.
Return & Exchange Request Template
To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the required details.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ULLA JOHNSON Outlet Customer Care,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert]
Date of Receipt: [MM/DD/YYYY]
Item(s) for Return/Exchange: [Product Name, Size, Color, Quantity]
Reason for Return/Exchange: [Please briefly state]
I confirm that the item(s) are unworn, unwashed, with all original tags and packaging intact.
My preferred resolution is:
– [ ] Refund to original payment method
– [ ] Exchange for: [Product Name, Size, Color] (if available)
– [ ] Store credit
Shipping Address for Exchange (if different from original):
[Full Name]
[Street Address]
[City, State, Postal Code]
[Country]
Please provide the RMA number and return instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]
Refunds, Credits & Timelines
Once we receive and inspect your returned item, we will process your refund or exchange.
- Please allow 1-2 business days for us to inspect and approve your return.
- Refunds to your original payment method (Visa, MasterCard, JCB, or PayPal) will be processed within 5-10 business days after approval. The timing may vary depending on your financial institution.
- For exchanges, we will ship the new item once the return is approved. Shipping times will follow our standard delivery estimates.
Please note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
International Returns
As a global brand, we accept international returns. Customers are responsible for any customs duties, taxes, and return shipping costs. Refunds will be issued in USD to the original payment method.
Questions?
Our customer care team embodies the personal touch behind our global vision. We are here to ensure your trust is always maintained. For any questions regarding returns, exchanges, or shipping, please contact us at [email protected].
Thank you for being part of our community.